Refunds & Exchanges

If for any reason you are not completely satisfied with your products, please contact our customer service team by phone on 0370 3663 363
Please note: 
  • All damages / shortages must be reported within 24hrs from receipt of goods.
  • All other claims must be made within 28 working days (excludes damages / shortages)
  • Items must not be returned without prior authorisation and must be accompanied by a copy of the delivery note.
  • Returned goods must be stocked items, unused and in original packaging.
  • Capital Equipment and Non-Stocked items may attract a re-stocking charge or may be non-returnable.
  • The following handling charges will apply with returned items;

Location Charge
UK £15.00
Northern Ireland, Isle of Man/Isle of Wight £15.00
Channel Islands £23.25
Scottish Isles £36.50
Southern Ireland £24.00

Warranty Repairs

All products purchased from Bidfood Catering Equipment have a minimum one year parts and labour warranty.
In the unlikely event that a product fails during its warranty period please call 0370 3663 363 and we will arrange an immediate repair.