Refunds & Exchanges
If for any reason you are not completely satisfied with your products, please contact our customer service team by phone on 0370 3663 363
- All damages / shortages must be reported within 24hrs from receipt of goods.
- All other claims must be made within 28 working days (excludes damages / shortages)
- Items must not be returned without prior authorisation and must be accompanied by a copy of the delivery note.
- Returned goods must be stocked items, unused and in original packaging.
- Capital Equipment and Non-Stocked items may attract a re-stocking charge or may be non-returnable.
- The following handling charges will apply with returned items;
|Northern Ireland, Isle of Man/Isle of Wight||£15.00|
All products purchased from Bidfood Catering Equipment have a minimum one year parts and labour warranty.
In the unlikely event that a product fails during its warranty period please call 0370 3663 363 and we will arrange an immediate repair.